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READY TO SHIP ITEMS
For items labeled "Ready to Ship," we ensure prompt delivery for your convenience. After undergoing a thorough quality check, these products are swiftly dispatched via DHL Express and FedEx Express, ensuring delivery within 2-5 business days. Please note that the availability of Ready to Ship items will be clearly indicated on the product page.
MADE TO ORDER ITEMS
All products at Bosphorus Leather are meticulously handcrafted, with many undergoing additional hand-dyeing processes. Due to the bespoke nature of our creations, production time may take approximately 2-5 weeks. Once production and quality checks are complete, we promptly dispatch your order and provide you with a tracking number via email for your convenience.
Please rest assured that each Bosphorus Leather product is meticulously packaged in its dust bag and original box, bearing our brand logo and name. To facilitate smooth delivery, we kindly request that you provide your phone number, email address, postcode, and complete address during the ordering process.
" Free shipping for all the products which price above 211 USD. Bosphorus Leather is not responsible of Custom Duties which the customer could receive from the carriers. "
Refund & Return Policy
At Bosphorus Leather, we take pride in crafting high-quality leather goods. To ensure clarity and fairness for both our customers and our business, we have outlined our updated refund and return policy below.
1. No Returns or Refunds on Personalized Items
Products that are customized, engraved, or made to order are non-refundable and non-returnable unless they arrive defective or damaged. Please carefully review your customization details before placing your order.
2. Strict Return Eligibility & Timeframe
Returns are only accepted for manufacturer defects and must be reported within 7 days of delivery.
Any return request beyond this timeframe will not be accepted.
The product must be unused, in its original condition and packaging, and accompanied by the required documentation (see below).
3. Unboxing Video Requirement
To process any return, refund, or replacement request, a full, uninterrupted unboxing video is required. This video must clearly show the package being opened and the defect or damage being present upon opening. Without this video, your claim cannot be processed.
4. Refunds: Process & Policy
Refunds will be processed to the original payment method through Shopify’s refund system once the return process is confirmed.
Original shipping costs are non-refundable and will be deducted from any refund issued.
5. Shipping Costs Are Non-Refundable
Customers are responsible for all return shipping costs unless the product is confirmed to be defective.
If a return is approved, the cost of return shipping will be deducted from any refund issued.
In case of an exchange, the customer is responsible for the shipping fees of the replacement item.
6. No Returns for Buyer’s Remorse
We do not accept returns for reasons such as:
- Change of mind
- Disliking the color, texture, or style after receiving the product
- Differences due to natural leather variations (wrinkles, minor scratches, or color tones)
7. Warranty Policy
Bosphorus Leather offers a 2-year limited warranty covering manufacturing defects. The warranty does not cover:
- Normal wear and tear
- Damage due to misuse, accidents, or improper care
- Aging effects such as patina, scratches, or stretching of leather
We reserve the right to inspect and verify any defect claim before approving a replacement. If the defect is confirmed, we will repair or replace the product free of charge.
Final Notes
By purchasing from Bosphorus Leather, you agree to this policy. If you have any questions, please contact our customer service team before making a purchase.
Thank you for choosing Bosphorus Leather! We appreciate your understanding and support.
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